Avis
Excellent
0
Très bien
0
Moyen
0
Médiocre
0
Horrible
1
archanavohra
Gurugram (Gurgaon), India
Horrible!
Aug 2018
I have been a trip advisor reviewer for years now and have always found the right properties using it. I booked the stay at this property (24th-26th August) using another booking site and boy was I di… Plus
27 Aug 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse du propriétaire:
Dear Archanavohra!!
Thank you for your feedback.
We woul like to add few things as
1. contruction is going on all around Goa. In our case it is at a neightboring plot and we can not do anything about it. There is a lot of constriction in every corner of North Goa, roads are all digged up and it is not what in our hands. If you want to give feedback on that then this is related to North Goa right now but not our villa. There is no issues with cleanliness of the villa whatsoever.
2. Payment details and nesessity of refundable damage deposit were available with you at the time of booking. So if you are not ready to agree to it, then you dont need to book.
3. You have arrived in few batches, and first part of guest checked in as early as 7 am. They have not charged for early check in as per our will. When you arrived in the evening you also refused to pay saying that want to pay for one night and then pay for one more night. We dont give this villa for one night and you were advices to pay in full which you were continuosly refusing and denying and saying that its not mentioned anywhere. Reasonable conversation were not happening and I have asked you to speak to the agent and clarify if part payment allowed in our rules or no. When agen confirmed that full payment and deposit to be paid then you have made payment.
4. I suppose you have made your reservation based on guests reviews and property ranked 9.1 out of 10 . It were so bad I dont think other people would have left such a hight ranking.
I would suggest that all members of you group recheck details of reservation before arrival to avoid expectation which would not be mee.
Thanks again
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.