Avis
Excellent
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Très bien
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Moyen
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Médiocre
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Horrible
1
Maychester
Nice apartment, clean, well situated by the sea but poorly maintained.
Jul 2019
We stayed at apartment Kahlua July 2019 for 12 nights. It is a well situated, gated apartment complex very close to the sea and with shared pool. The apartment was clean including the terrace and we… Plus
10 Sep 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse du gérant:
Dear Michelle, thank you so much for taking the time to leave us feedback.
To address your points: please know that we did check in with previous guests and all confirmed they did not have any issues with the AC. Any assumption otherwise is false. As you know, our agents came in and sorted the AC for you (a broken piece in the thermostat) and brought fans as soon as possible. The fridge has nothing wrong with it. Both guests beforehand and after have confirmed, as well as a fridge technician. It simply needs to be firmly closed. We did offer compensation anyways, OK’ing our agent to immediately refill your fridge for any foods spoiled as a kind offer of good faith to help move your holiday along as smooth as possible.
Any niggling issues that could be dealt with while we were in for the AC/ fridge/ oven concerns were dealt with i.e. loose handles, clock setting the oven, plugs, etc.
The shutters, which were broken by the previous guests, were left in your preferred position. At your request, we did not return to fix it or any further details (including a fridge technician).
Bath tap and water pressure has also been confirmed as working normally.
As previously explained, we always ask guests to move on with their holiday while we personally join any handyman to fix any issues. The idea being that there is no stress for our guests, and all is sorted while they are out. We were not able to sort out issues per normal since you asked to be present for every meeting. Therefore, once the AC was fixed, you kindly asked us to leave the rest as is, as you preferred to not be bothered anymore. Of course, we acquiesced as requested.
We are disheartened to read this, given the immediate response to deal with your concerns, offered compensation, and laying back on any visits when asked. We also understand it was not perfect, and therefore the unsatisfactory review. Thank you again for taking the time to let us know.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.