Majotty
London, United Kingdom
Fantastic family holiday
Aug 2013
We have stayed at Priello on a number of occasions and it is one of my favourite places in the world. The views over the valley are breath taking and the local environment is great. If you are after a…
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28 Nov 2015
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Tuscany as it should be!
Jul 2015
We loved our stay at Priello! We liked the photo on a popular rental website, the host was very helpful anwering all our questions and we actually booked pretty quickly. But then when we got there we …
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4 Aug 2015
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Franksfriends
Vienna, Austria
Familienurlaub mit Freunden
Aug 2014
Ein wunderbares Anwesen, etwas schwierig zu erreichen, dafür einsam mit wunderbarem Blick ins Tibertal und eigentlich eine gute Ausgangsbasis für Ausflüge nach Umbrien (Gubbio, Assisi) …
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10 Aug 2014
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
THINGS YOU SHOULD KNOW ABOUT VILLA PRIELLO
Jul 2014
I am going to be very honest in my opinion and will try to say good and not so good things.
We were a group of 12 staying at Villa Priello, although in the same house, 4 of the group used a separate e…
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20 Jul 2014
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Hello Christine and thank you very much for your review.
What you have written, though, I think could be quite misleading for our future guests ... so let me clarify...
1) A few things are clearly mentioned in the rental description of the house (the fact that there is no TV for example) so using it in a negative way in the review is not fair (or relevant)
2) The bathroom not working was a simple misplacement of the flush button. It is something that can happen. I would like to add that your group's unprofessional attempt of fixing the flush button (that no guest had problem with before) broke the seal of the flush and at that point our intervention has been requested (with an immediate solution of the problem).
3) We do provide only basic tools for the kitchen, this is fair (also because every guest is used to his/her own tools) but it is also fair to add that we are more than willing to complement kitchen supplies satisfying any request: we have done so also in your case
4) Regarding the driveway to the Villa, for everybody's information I drive up the road with my car which is not 4x4. Nevertheless the road is private, therefore it has some points that could definitely be in better shape (point taken) especially depending on the weather (very rainy in the past weeks). We like to say that our road is our insurance policy to privacy!
5) Sun beds. Our previous guests had caused some minor rips in a few beds just the week before your arrival, only for that reason we took them away. Then, when you asked, we put them back (no magic appearance behind it!). The pool area is quite large, it also has some chairs and stone benches so 12 people would fit very comfortably in the sitting area we provided (and if not a simple request would have solve it, as it did in your case).
Finally I would also like to add (in order to put your review in a broader context) a comment from my side of your Group as a guest:
- You have requested a different layout for the bedrooms (after you had booked the house): and we have happily done so (buying a single bed expressly for you)
- You have requested to be provided with some basic groceries upon arrival and we have happily done so
- You left the house without even saying goodbye, leaving us an enormous amount of garbage and taking with you a copy of the house keys (we called you, you said you left them on some table but I confirm you the Keys are gone). In a normal situation your deposit would have been charged for all this. We didn't (and we won't).
I wouldn't have never mentioned any of these because making people happy is part of our job ... but in this case I think it gives a better picture of the situation.
We think we have done our best to please you in anyway we could even before you arrived, so I am sorry you were not fully satisfied but I think sometimes a little bit of communication would have done things so much better for both of us.
Alessandro
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.
