Amanda R
Welwyn Garden City, United Kingdom
Lovely Cosy Cottage
May 2018
We stayed in Eastry Cottage 25 May - 1 June, there were three of us, me, my husband and 9 year old daughter. We arrived very late on the Friday night after driving up after work. We were greeted by …
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4 Jun 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you very much for your lovely review of Eastry Cottage. How brilliant that you got to enjoy those country walks in the sunshine during your week in Castleton, we are so glad to hear you had such a pleasant stay!
Kind regards,
The Customer Service Team
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.
Worst Holiday Ever
Dec 2017
We stayed at Eastry Cottage, Castleton from December 15th 2017 to December 18th 2017. We were due to stay until the 22nd December but had to move part way through. The cottage was damp, mouldy and ver…
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14 Jan 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your comments. I am sorry you feel disappointed with your booking. Your feedback has been reviewed directly with the property owner, and a gesture was provided from them. The owners have since changed the controls of the heating, and this will now be accessible for customers.
We are sorry we were unable to rectify your stay and allow you continue your holiday, however we hope the gesture can go towards a future stay.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.
Lovely period cottage
Oct 2017
We stayed at Eastry Cottage on a recent visit to Castleton. The property is a character cottage in a great location. When we stayed the weather was awful however the cottage was very warm and cosy at …
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10 Nov 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Cold, very damp, mostly dated with old kitchen
Aug 2017
We arrived on August 18th which was a cold, wet day. On entering the cottage there was an overwhelming damp smell. It was cold in every room, particularly the kitchen and bathroom floors. We put on th…
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26 Aug 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Mr Hartley & Family,
In response to your comments, firstly safety is the utmost importance to the owners of Eastry Cottage, the electrical appliances are tested annually. The gas fire is serviced every year as well and there are smoke alarms and carbon monoxide detectors fitted in the property.
The boiler and central heating system was replaced less than 5 years ago.
Following a review of your feedback we have decided to no longer restrict the timings for the heating and give customer's full access to the thermostat controls allowing them to heat the property according to their own personal preference.
The kitchen tiles, work tops, oven & hob were also replaced 5 years ago.
The tiled floors in the kitchen and bathroom do not have underfloor heating, therefore will be cool to touch, both in Summer and Winter.
The bedroom and lounge carpet are less than 2 years old. The stair carpet is the oldest in the property, however I can confirm that a professional carpet cleaner was employed to clean all our carpets in May 2017.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.
