Joyce H
Philadelphia, Pennsylvania
Great Family Vacation
Aug 2013
Smileaway was the perfect place for our extended family to get together. The place was clean, had plenty of space, & the pool & volley ball court was so much fun! It was convenient to the stor…
Plus
10 Dec 2013
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Real Nice Rental, But...
Aug 2012
My family and I rented Smileaway for a week in august, 2012. The rental appealed to us for several reasons including its proximity to the beach (5-6 minute walk)as well as the amenities that were ava…
Plus
27 Aug 2012
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Ms.. Springs,
Thank you for letting us know about your stay at "Smileaway." This is a wonderful property that is one of our most popular rental properties. As we discussed with you during your stay because these are individually owned homes we do from time to time have small inconveniences like one of the three a/c's not working properly or the dryer not drying the clothes completely as expected.
We appreciate you acknowledging that we did get someone there to fix the one a/c that went down within 24 hours of your call, and the fact that the dryer repair man came out in short order too. We actually did not hear from you about these other items, but you will be glad to know that the mirror was fixed, and the refrigerator has been taken care of by the owner as well.
The owner of this property is one of our most involved homeowners and indeed he is keenly aware of any suggestions that are made for improving his property. He is aware of your review and like him we appreciate your feedback so we can improve in the future.
Smileaway is a very competitively priced and conveniently located rental home in the Corolla area that gets great feed back from the guests that stay there. We are happy to hear your feedback so future guests can enjoy the property even more.
We look forward to serving you again soon.
All the best from the beach!
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.
A FlipKey verified reviewer
Baltimore MD
We stayed in a well used "frat house" without alot of problems.
Aug 2010
Our stay was plagued with alot of issues due to problems at the "Smileaway" residence. The air condition was broke on the middle level of the home, 4 bedrooms were very warm and uncomforatab…
Plus
5 Sep 2010
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Connie,
We are disappointed to read your poor review of this property. This is one of our most popular houses with our customers and has consistently ranked among the favorites in Corolla on trip advisor.
Our records show that we responded to each issue within a few hours each time you contacted us, and most of these issues were not brought up to us.
Unfortunately we suspect that this poor review is a result of us finding damages to the property after your stay and the fact we are looking for compensation from your party regarding items that were broken during your stay.
We apologize that we are put in the situation of being the heavy sometimes, but when it comes to dealing with homeowners' properties we must be proactive when it comes to finding and repairing damages caused during a guests stay.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.
A FlipKey verified reviewer
ohio
Smile Away is wonderful!
Sep 2009
Smile Away is a great home that offered so much for all the family to do. Plenty of room for the whole family. We usually stay in an ocean front property and was worried about the distance of the home…
Plus
29 Sep 2009
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
A FlipKey verified reviewer
Kansas
Management company taking advantage of owner
Aug 2009
SmileAway was a nice property with great amenities. My complaint was that the place was filthy when we got there. Other than changing the sheets, it looked like little else was done. When we arrive…
Plus
21 Aug 2009
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Family Reunion,
I am happy that you were happy with SmileAway and the amenities there. This property was recently rated one of the top properties in Corolla by Trip Advisor.
We apologize again for the cleaning issues that you encountered at this property. I'm glad that you noted that we did make the situation right. The cleaning crew assigned to this property only cleans this one property so the issues you outlined are inexcusable. We have corrected the issues with that cleaner, and am happy to report we've gotten great reviews on the cleaning of this property since your stay.
We look forward to serving you again!
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.