Avis
Moyen
Excellent
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Très bien
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Moyen
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Médiocre
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Horrible
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Julia L
Edinburgh, United Kingdom
Lovely villa just a bit disappointing
Jun 2017
We arrived at this lovely villa but due to a storm we had no internet. A bit remote you do really need to hire a car, and the food pack was lacking so a trip to the supermarket was necessary immediate… Plus
28 Dec 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse du propriétaire:
Dear Julia,
Thank you for taking the time to post this review. However, i would like to point out to you a few points:
1. The distance: you already knew that the location of the villa is 2km from town and you also knew that a car is recommended, there is a map provided on all websites. You intented to rent a car (you told me several times) but you never did, so i do not understand the purpose of your comment. I drove you myself to and from the airport as well as to the supermarket once. But of course incould not drive you everywhere .
2. Wi fi: this was not my fault as the telecom operator delayed in restoring it after the storm, as the destruction was large (you visited the store yourself and you were informed direclty from the telecom operator).
3. You also knew that the villa is a self catered accomodation and i never promised that there will be food or any other supplies provided. You could take the shopping list servive we provide but maybe you did not want to pay the extra cost??
4. The tv: your poor use of the tv resulted in the malfuction of it as well as the satellite boxes. I am sure you remember that i called the technician to unblock it at a cost i never asked for from you
5. Lastly, the villas provide wi fi but not a phone!! It says so in the ad. All clients use their private cell phones but there were no roaming charges anyway.
I strongly advise you to read the ads more carefully and when you communicate with the owners to be more specific in your requests to save yourself from future disappointments.
Roula Koutsoureli
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.