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843kristenm
Pittsburgh, Pennsylvania
Problems from beginning to end
Jul 2018
FLOATING GARBAGE: Upon arrival the driveway was flooded and by the next morning the garbage cans were floating on their side with garbage floating out into the driveway and street. While the flooding … Plus
13 Aug 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse du gérant:
Hi Kristen, Peace, Love & Sandy Feet is a wonderful property with a brand new owner who is planning on adding a lot of their own unique touches and updates this fall/winter.
Some inconveniences occurred by some of the items you mention, but then you expected 25% refund off the advertised rate and that's our real disagreement. We simply believe your request, compared to what went wrong, was not reasonable.
Floating Garbage: in our email dialogue you admitted we had no control over this. The Outer Banks was flooding and we didn't know the garbage cans had dumped because of the excessive water. We were not aware of this until you told us you had cleaned it all up. So we never saw it, but if you would have let us know we would have came and cleaned it all up.
Broken Refrigerator: this was reported to us and we investigated. We could find nothing wrong and we even had a professional take look. There was nothing wrong with how it was work, only with how it was being used.
Broken AC: a professional HVAC vendor came out twice. Both times the person reported that nothing was wrong and the temperature was fine.
Broken Washing Machine: you reported the washing machine not working the day prior to check-out. The lid lock had malfunctioned and needed to be replaced. Unfortunately this was not fixed before you checked out.
We've shared all of these items with the owner. In fact, the owner responded by "I'm already replacing all of the appliances in the fall, let's go ahead and replace that refrigerator," which actually confused the current guest because they said the refrigerator is working great.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.