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Eliz_Gig12
Springfield, Massachusetts
Roach Hell
Jul 2019
While the location of this home is great, we had several complaints that neither the homeowner nor the property management company thought were problematic. First, there are roaches. They appeared da… Plus
6 Jul 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse du gérant:
Hello Mr. Giguere, I honestly believe the root of the issue is you wanted 1/3 of your rent back for issues that did not prevent you from making use of the property or issues that were not as dire as you make them seem.
The roaches were palmetto bugs. While they are in the roach family and can be creepy to those unfamiliar with them, they are a bug that lives in places where there is a lot of water on the east coast. They are not an infestation and should be treated like mosquitoes. While you can do things to attempt to get rid of them, they do show up from time to time and usually in small groups of 2 or 3, which is what we saw at the property. As you expressed, we sent a vendor to spray, which helps for a while. We did not refuse to provide notice; we provided a timeframe of when the pest company would be arriving.
Concerning the electrical current our website has it stated in two places (FAQs and Reservation Terms) the following: Occasionally, some pools and spas in Dare & Currituck Counties may experience a mild ground current. Generally, this is not caused by a pool defect or the household electrical system but appears as a result of the earth’s own natural electrical current. Certain properties may be affected more than others and the current tends to be intermittent in nature. Please be advised, however, that this may affect the operation of pacemakers and other similar devices.
Having stayed on the Outer Banks many times and not seeing this is about right. What I mean is, you could have stayed in the same property 7 times prior and never felt this occurrence.
We do understand these were inconveniences. However, seeking 1/3 compensation for minor inconveniences that were more mother nature than failures in service and product was not reasonable. Though they may have seemed scary, they were nothing to be worried about. We do our best to exceed reasonable customer expectations and provide top notch service, as you can see echoed by the majority of our other reviews.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.