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Très bien
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Adrienne T
Pinole, California
Spectacular Views - Italian Coast
Sep 2018
The welcome staff was very patient as we got lost. The location and neighborhood were central to an amazing vacation for 5 friends and family members. The sounds of the ocean, impressive views and a… Plus
14 Oct 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse du gérant:
Dear Guest, first of all I wish to thank you for booking your holidays in Tuscany with us, and for the very detailed review about your experience at Villa Quercianella.
I am pleased to read you enjoyed your stay.
Many thanks also for your suggestions, we appreciated and shared them with the owner, who was surprised of that, as during your stay she did not receive any requests or feed-back from you.
You have all the contacts, and to help you, we would be pleased to be contacted during your stay.
Villa Quercianella is beautiful property in an breathtaking position, directly on the see and immersed into a wild Mediterranean bush. As for sure you have noticed, when you booked, from the description, no cleaning service was included in the rental price during the stay, but if would have liked to daily clean it from bushed, insects and algae, on payment we have have provided you.
Anyway, I will anticipate the periodical inspection visit to the villa, but in the meantime I wish to anticipate you the detailed answer received by Maria Grazia (the owner):
Owner reply:
point 1 "for what concern this first point, we are very sorry to hear that. You should have called us immediately.
When you checked in, it was late and we did not want to overwhelm you with thousands of information.
My mobile number was in the information book, I speak fluent English and I would have been very happy to reply to all the questions. We always say to our guests: please do not suffer in silence!
Point 2 “I will take notice of that, but If I knew you were needing support in managing the facilities, I would have asked to Roberto to go back to the villa for a deeper explanation."
Point 3 “We will consider this suggestion for the future, but all these items are not included in rental price paid, by the guest.”
Pont 4 “We will take notice also of this”.
Point 5: “Ok we will take notice of this.”
Point 6: “we are very sorry to hear that. Before client’s arrival I personally checked the house and it looked in order. Again, if I would have been informed, I could have asked to my staff, to go to the villa and clean it again.
Point 7: “for botanical reason, we can cut the trim of the treetop only in early spring, or in late fall, not during summer or when the temperature is still high.”
Point 8: “our gardener cleaned the garden on the arrival day. The house is right on the water and surrounded by the Mediterranean nature and for this reason it is possible to find some insects, ants, lizards etc…or leaves.”
Point 9: “ok we will take note of this.”
Point 10: we tried several time to contact the group also on WhatsApp, but no answer. Roberto tried to reach the group, because he needed a copy of the passport of the last guest.
On Wednesday I wrote a text, but no reply. I am sorry she did not contacted me. In the end I received a message, and client seems to be happy.
I would be very pleased to welcome you again at Villa Quercianella or in any other villas part of our collection. Looking forward to hearing from you, Warmest Regards. Andrea, CEO at Vacavilla
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.