angelfloss
London, United Kingdom
Not what we expected!
Aug 2017
Very dissapointed with the lack of cleanliness of this cottage. At some point this would have probably been a lovely place to stay...however sadly on our arrival we found the floors had not been clean…
Plus
10 Sep 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your feedback and I am sorry that you encountered some issues at the cottage. We believe the property had been cleaned thoroughly prior to your stay, but had we been made aware of any issues at the start, we would have been happy to send someone round again for you. Whilst we do have a no smoking policy, some people do still smoke outside unfortunately and must have left some cigarette ends outside. These can get missed as there is little time during a changeover to check through the garden. The same applies to the toys as we can only assume a guest may have left toys for others to play with but we cannot guarantee they will be checked each time to ensure they are working; apologies if these were missed. We take great pride in our cottage as evidenced by the excellent feedback we normally receive. I am sorry this was not the experience you had but do hope you enjoyed your stay otherwise.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.