umbre
Canton of Vaud, Switzerland
sauvez-vous en courant!
Dec 2017
J'aimerais d'abord dire que j'ai loué cet appartement via "homelidays" et que c'est l'agence "weekx rentals" qui le gère. Comme j'ai &ea…
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11 Jan 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear guest, as we have already explained several times on different websites… we had a problem with the heating system right before your arrival, so we immediately provided extra heaters, one for each room except on the main double bedroom which had its own AC/heating working.
The heating problem was solved, but then on the 27th of December, due to an exceptional storm, you called us saying that there was a lack of water coming from the ceiling: we sent the maintenance to check and since we couldn't fix the problem immediately, we moved you to another apartment in the same area, just 1 km away. We didn't charge you any fees, we paid the 2 taxis to bring you and your luggage at the new flat and, furthermore, gave back 250 euro refund for the inconvenient. What happened was an exceptional event, we intervened promptly and act fairly to help you in any way possible. Instead, what you are doing is completely exaggerated and unfair… you are writing reviews in any website where you find our apartment, not considering the hard effort that there is behind providing a nice stay even in front of such unexpected event. The good thing is that we have hundreds of good reviews that other guests can see…
Regards
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.
jbt303
Glasgow, United Kingdom
Central, spacious apartment in perfect location.
May 2017
Location perfect - everything on your doorstep, Trevi Fountain and Spanish steps a 5 minute walk away.There are quite a few stairs to climb to reach the apartment so not great if you have mobility pro…
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30 May 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.