Location de Maison à Wailea, Maui, avec Piscine extérieure privée (non chauffée) et Piscine extérieure privée (chauffée)

We thank Carol and her family for their candid remarks. The pool cover at Wailea Sunset Estate had been in operation at the time we took their reservation. A few months prior to their arrival, the pool cover developed a significant problem. We were hopeful to be able to organize a repair, but after a series of various professional reviews and evaluations, we learned after their visit that the only process to repair the pool cover will be to permanently remove it and to essentially re-build the entire pool, or, to leave it installed but inoperable. One of the difficulties of maintaining a property on Maui is seaside corrosion and other environmental conditions that are beyond the control of the property owner or our firm. The fact that the Wailea Sunset Estate was one of possibly only 2 properties on the sunnier side of the island that made any attempt to ever install and maintain a pool cover, is a clear and solid indication that doing so is extremely challenging. There are only a handful of private homes on the ocean on the island of Maui. There are not a lot of other rental choices. The Wailea Sunset Estate is one of the nicest options in both South and West Maui, with a very large lawn that flows right down to the Pacific. Unfortunately, it was not possible to re-locate the family to another property with a pool cover, or we would have offered to do so. The few other oceanfront homes in South and West Maui were already pre-reserved at the time we received their reservation request, as noted by the guest herself in this comment. We granted the family a size-able cash refund equal to several nights stay - for their inconvenience. We were not insensitive to the effect the lack of a pool cover had on their vacation. We did offer a partial cash refund, that from my own past experience as a rental agent on Maui for 17 years, was something that not all other property owners would have offered. It is important to point out that one of the few other options on Maui with a pool cover is a great deal more expensive than the Wailea Sunset Estate. The Estate is by Maui rental market standards, a very affordable home for up to 10 guests, given it's size, waterfront location, and the value/cost of maintaining it. When we learned that the pool cover may not be put back into service, we requested our web services firm to update our sites. If they haven't yet completed that work, we apologize, but the final word on this matter was received not long ago. We will endeavor to update our sites in the next week - to remove references to the pool cover if any still remain on-line. I'd like to point out that the family does mention that we provided very good service for many, many years before this one glitch soured their opinion of our service. Since the Wailea Sunset Estate was first launched approximately 10+ years back, it has successfully hosted hundreds of very happy families. Please see the abundant real testimonials for the Wailea Sunset Estate at our website: www.TropicalVillaVacations.com. With the exception of a non-working pool cover, the Wailea Sunset Estate is as lovely as always. It just went through a full month of maintenance, including new plaster siding, paint, re-upholstery, tile and stone care, and some new guest-use inventory inside. We regret that Carol and her family had a less than ideal vacation. We hope that Carol will inquire with us again in the future so we have an opportunity to restore her confidence in our services. Aloha, Irene Ann Aroner Owner Principal Broker Tropical Villa Vacations