Avis
Très bien
Excellent
1
Très bien
0
Moyen
1
Médiocre
0
Horrible
0
binomsc
Berlin, Germany
A nice mountain lodge in a lovely remote place
Aug 2018
If you are looking for a well equipped, nice mountain lodge in a remote place to enjoy nature, this is a great place. The house is located in the mountains in a spot where you can’t see another … Plus
10 Aug 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
883derekf
Read observations before you book
Aug 2017
Views spectacular, chalet average. You need to be aware of the following; 1. Approach road to the property is one car wide, gravel and 4.1km long and takes 15-20mins. It has some dramatic unprotected… Plus
26 Aug 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC. Tous les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse du propriétaire:
Thank you for your valued feedback about Rogla Lodge. Since purchasing the property we have spent considerable time and money on a wide range of improvements so our guests have an enjoyable experience in a spectacular and very private location. To date we’ve had guests from Spain, Hungary, Belgium, Croatia, Germany, Austria, England and Poland and everyone has been unanimous in praising the standard of the property. In the circumstances I refute your comment that the chalet is average.
Reference points 1-7 we wish to comments as follows:-
Item 1. The property is a 15-20 min drive from the town of Zrece and meet point with our housekeeper. There are 3 ways to get to the house after driving mostly on asphalt and the 2 shortest routes via the Vitanje road and Skomarje village include a final 2km on gravel road. The road is drivable with care in places and has a few passing spaces en route. In this instance our housekeeper took our guests via the easiest albeit longest route to the house involving the most distance travelling on gravel road. We have since revised this procedure and all guests will access the property via one of the 2 routes with a final 2km gravel section leading to the property. After leaving the asphalt road the final 2km takes 5-6mins to reach the house. These type of roads are common in the Pohorje region and locals invariably drive with courtesy when meeting other vehicles on the road. Most of our guests arrive in hire cars and we have not received any adverse feedback about additional rental charges after staying at the property. Rental companies are well aware of the rural nature of Slovenia and do not charge for washing away road dust. As owner of the property I regularly use a number of hire companies based at Ljubljana Airport and I have never been charged for cleaning a car.
Item 2. The house is located at altitude in the Pohorje region and can be subject to occasional thunderstorm especially during the hotter summer months. However, thunderstorms are common in mountainous regions throughout the world and guests generally appreciate it is part and parcel of the environment. It is unfortunate that the storm resulted in a power cut as we’ve experienced this phenomenon on a number of occasions without any interruption to the electrical supply to the property. Our housekeeper took a responsible approach and asked our guests to wait until the storm ended before taking them to the house. During this period they waited in her home and she made them hot drinks.
Item 3. On arrival at the property circa 9pm there was no power, water or toilet facilities. This was an unfortunate force majeure; however, I am advised power and water was reinstated after 12 hours circa 9am as opposed to your stated period of 18 hours. Yes, the property may be susceptible to power cuts - but this is no different to other neighbouring properties and houses located in adjacent towns and villages in the region.
Item 4. The property is advertised on our own website with a shower room and toilet; however, at time of booking is was advertised on HomeAway including 2 bathrooms. This was a genuine mistake on our part due to constraints on the HomeAway website. However, we have since managed to amend our advertisement and apologise for the mis-representation.
Item 5. The hot tub is 100 Euro extra as advertised on our website and we always clarify the fact when guests book via property rental sites. Unfortunately, we have been unable to add additional information to clarify this optional cost due to constraints on the facilities page on the HomeAway website. Although our sauna is included as part of the rental; unfortunately, there is significant maintenance associated with using a hot tub hence the additional cost. We have also found that many guests do not wish to use the hot tub in the hotter summer months. In this instance as a result of the misunderstanding at time of booking we offered a 50% discount for use of hot tub which was accepted by our guests.
Item 6. Hire companies do not charge for washing off road dust at end of the hire as it is an accepted norm to wash and vacuum at end of hire.
Item 7. As a result of the problems experienced on arrival I was very concerned with guest dissatisfaction and after 2 nights I emailed them offering a 50% refund if they wished to vacate the property by midday on Monday. However, the guests advised they wished do stay at the house for the full rental period as booked. I subsequently emailed them again asking if it was OK to call them as I was prepared to offer a substantial discount as a goodwill gesture if they wished to stay again in the future. However, our guests stated there was no need for further discussion. At this point I viewed the matter closed.
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.